Return & Refund Policy

Last Updated: March 18, 2026

At Parascolart, customer satisfaction is an important part of every shopping experience. We understand that there may be occasions when a purchase is not exactly what you expected, and we strive to make the return and refund process as straightforward as possible.

This Return & Refund Policy explains the conditions for returning eligible products, how refunds are processed, and what to expect if your order arrives damaged or incorrect. We encourage you to review this policy before making a purchase so you can shop with confidence.

Our team is committed to providing responsive customer support and fair solutions whenever a return or refund request is submitted within the applicable return period.

Eligibility

Customers may request a return within 30 days of the date their order is delivered.

To qualify for a return, the item should be sent back within the return window and meet the conditions outlined in this policy. Requests submitted after the return period may not be eligible for approval.

We recommend inspecting your order as soon as it arrives. Promptly reviewing your purchase allows any concerns to be addressed more efficiently.

Each return request is evaluated individually to ensure the product meets our return requirements before a refund is issued.

Return Conditions

To be eligible for a return, items should satisfy the following conditions:

  • Returned within 30 days of delivery.
  • In their original condition without unnecessary wear or damage.
  • Free from alterations or modifications made after delivery.
  • Returned with any original packaging when reasonably available.
  • Accompanied by sufficient order information to help identify the purchase.

Returns that do not satisfy these conditions may be declined following inspection.

We reserve the right to determine whether returned merchandise complies with our return standards before approving a refund.

Non-returnable Items

Although we aim to accommodate returns whenever possible, certain situations are not eligible for return.

  • Items returned after the 30-day return period.
  • Products showing excessive wear, misuse, or intentional damage.
  • Items altered after delivery.
  • Products returned without sufficient information to identify the original order.
  • Items that become damaged after successful delivery due to improper handling or storage.

If a returned product does not meet the requirements described above, it may not qualify for a refund.

Return Process

If you wish to return an eligible item, please contact our customer support team before sending your package.

After reviewing your request, we will provide return instructions and explain the next steps in the process.

To help us process your request efficiently, please include:

  • Your order number.
  • A brief explanation of the reason for the return.
  • Photos if the product is damaged or incorrect.
  • Any additional information that may help identify the issue.

Returns sent without prior communication may require additional processing time because we may be unable to immediately associate the package with the correct order.

Inspection

Every returned package is inspected upon arrival.

During inspection, we verify that the returned item matches the original order and satisfies the return conditions described in this policy.

The inspection process helps ensure that refunds are processed accurately and consistently for all customers.

If additional information is required to complete the inspection, our support team may contact you before finalizing the return.

Refund Timeline

Once your returned item has successfully passed inspection and your refund has been approved, the refund process will begin.

Approved refunds are processed within 10 business days.

The exact time required for the refunded amount to appear in your account may vary depending on your financial institution or payment provider.

Refund Stage

Estimated Time

Return Request Submitted

Customer Initiated

Return Inspection

After Package Arrival

Refund Processing

Within 10 Business Days

Refund Method

Refunds are issued using the same payment method used for the original purchase whenever possible.

For orders paid through PayPal or Venmo, approved refunds will generally be returned to the respective account used during checkout.

We do not charge any restocking fee for approved returns.

The refunded amount will reflect the approved return after any applicable adjustments based on the condition of the returned merchandise, if necessary.

Late Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared, we recommend allowing additional time for your payment provider to complete the transaction.

You may also wish to review your payment account or contact your payment provider for updated processing information.

If sufficient time has passed and you still cannot locate your refund, please contact our support team so we can assist you in reviewing the refund status.

Damaged Items

We carefully package every order to help protect jewelry during shipment. However, if your order arrives damaged, please notify us as soon as possible after delivery.

To help us evaluate the situation quickly, please provide photographs of:

  • The damaged item.
  • The shipping package.
  • The packaging materials.
  • The shipping label, if available.

Our team will review the information and work toward an appropriate resolution as efficiently as possible.

Wrong Items

If you receive an item that differs from what you ordered, please contact us promptly.

Include your order number along with photographs of the item you received. This information helps us verify the order and determine the most appropriate solution.

We are committed to resolving shipping fulfillment errors quickly and keeping you informed throughout the process.

Exchanges

We do not offer direct product exchanges.

If you would like a different item, style, or size after receiving your order, you may request a return for an eligible product within the applicable return period. Once the return has been completed and approved, you may place a new order for your preferred item.

This process allows inventory and payment records to remain accurate while ensuring faster order handling.

Contact Us

If you have questions regarding returns, refunds, damaged products, or any part of this policy, our customer support team is ready to assist you.

Email: contact@parascolart.com

We appreciate your trust in Parascolart and remain committed to providing reliable service, transparent communication, and a return experience designed to make shopping with us as comfortable and worry-free as possible.