Cancel / Change Order Policy

Last Updated: April 2, 2026

At Parascolart, we understand that customers may occasionally need to modify or cancel an order after it has been placed. Whether you entered an incorrect shipping address, selected the wrong jewelry item, or simply changed your mind, our customer support team will make every reasonable effort to assist you.

Because orders are prepared quickly to ensure timely delivery, the ability to change or cancel an order depends on its processing status. This policy explains how order modifications, cancellations, refunds, and replacement orders are handled so you know what to expect before contacting us.

We encourage customers to carefully review their order details before completing checkout. Confirming your shipping address, payment information, and selected products helps reduce delays and minimizes the need for changes after an order has been submitted.

Order Changes

If you need to modify your order after placing it, please contact our customer support team as soon as possible.

Common requests include:

  • Updating the shipping address.
  • Correcting the recipient's name.
  • Changing a product selection.
  • Adjusting the quantity ordered.
  • Correcting contact information.
  • Removing or adding an item before processing begins.

We review every request individually and will do our best to accommodate changes whenever the order has not yet entered fulfillment.

Since our fulfillment team begins preparing orders promptly, modification requests cannot be guaranteed. Once picking, packaging, or shipment preparation has started, certain changes may no longer be possible.

To improve the likelihood that your request can be completed, please include your order number along with a clear description of the changes you would like to make.

Cancellation Window

Orders may be eligible for cancellation if the request is received before the order enters processing.

Our standard handling time is one business day, and orders received before the daily processing cut-off may begin fulfillment shortly after payment has been successfully confirmed.

For this reason, customers should submit cancellation requests immediately after placing an order whenever possible.

While we will make every reasonable effort to stop fulfillment, submitting a cancellation request does not guarantee that cancellation can be completed.

If the cancellation request is successfully processed before fulfillment begins, no additional restocking fee will apply.

Processed Orders

Once an order has entered processing, has been packed for shipment, or has been transferred to the shipping carrier, it can no longer be canceled or modified.

At this stage, our fulfillment process has already begun and shipping documentation may have been generated.

If your order has already shipped, you will receive tracking information by email so you can monitor its delivery progress.

Customers who no longer wish to keep an item after delivery may be eligible to request a return in accordance with our Return & Refund Policy, provided all applicable return requirements are satisfied.

Attempting to cancel an order after shipment will not stop the package from being delivered.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you discover an error in your shipping address after placing your order, please notify us immediately. The sooner we receive your request, the greater the possibility that the address can be updated before shipment.

Examples of address corrections include:

  • Apartment or unit numbers.
  • Postal or ZIP code corrections.
  • Street name corrections.
  • Recipient name updates.
  • City or state corrections.

If an order has already entered fulfillment or has been shipped, we may be unable to modify the shipping address.

Parascolart is not responsible for delivery delays, returned shipments, or unsuccessful deliveries resulting from inaccurate or incomplete address information supplied during checkout.

If a package is returned because of incorrect address information, additional shipping charges may be required before the order can be shipped again.

Refunds

If an order is successfully canceled before processing begins, any eligible refund will be initiated using the original payment method.

Approved refunds are processed within 10 business days. The time required for the funds to appear in your account may vary depending on your payment provider.

Parascolart does not charge a restocking fee for approved cancellations or eligible returned merchandise.

If cancellation cannot be completed because the order has already entered processing or shipment, a refund cannot be issued until any eligible return has been received, inspected, and approved under our Return & Refund Policy.

Situation

Outcome

Cancellation before processing

Eligible for refund

Order already processing

Cancellation may not be possible

Order already shipped

Return request required after delivery

Approved refund

Processed within 10 business days

Replacement Orders

If you would like to purchase a different bracelet, necklace, ring, or pair of earrings after your order has already entered processing, we may recommend placing a new order instead of attempting to modify the existing one.

Creating a replacement order often allows us to avoid delays while ensuring inventory remains accurate.

If the original order qualifies for cancellation before processing, we will assist you with that request whenever possible, allowing you to submit a new order containing your preferred products.

When an incorrect item is received due to a fulfillment error, please contact our support team promptly so we can review the situation and determine the most appropriate resolution.

Customer Responsibilities

To help ensure smooth order fulfillment, customers are responsible for reviewing all order information before completing checkout.

Please verify:

  • Your shipping address is complete and accurate.
  • Your billing information is correct.
  • Your email address is current.
  • Your selected products and quantities are correct.
  • Your preferred payment method has been entered accurately.

Prompt communication is essential whenever changes are needed. Delays in contacting our support team may reduce our ability to accommodate modification or cancellation requests.

Maintaining accurate order information helps minimize shipping delays, returned packages, and unnecessary processing interruptions.

Contact Us

If you need assistance with an order change, cancellation request, shipping address correction, or any other order-related question, our customer support team is ready to help.

To ensure the fastest possible service, please include your order number and a detailed explanation of your request when contacting us.

Email: contact@parascolart.com

We appreciate your confidence in Parascolart and remain committed to providing responsive customer support, efficient order processing, and clear communication throughout every stage of your shopping experience.